Support
Real people, 24 hours a day
Our support team are hosting engineers, not a call centre reading from a script. Ask in plain English and they will fix it, or do it for you.
Get in touch
Pick whichever suits you
Live chat
Fastest for anything urgent. Talk to an engineer from your dashboard or this page.
Average reply under 5 minutes
Support ticket
Best for anything you want a written record of, or that needs a file attached.
Reply within 1 hour, 24/7
Phone
Business and Pro customers can book a call back at a time that suits them.
Same-day slots
Ask your AI assistant
"Open a support ticket about my email not sending" — your assistant files it with the details attached.
Included on every plan
Who answers when you ask
Help centre
Answers you can read right now
Network status
All systems normal
Live status for every service, updated every minute. Subscribe and we email you if anything changes.
Send a message
Write to us
Not a customer yet, or prefer email? Send a message and a person replies within an hour, day or night.
- [email protected] for pre-sales questions
- [email protected] for existing customers
- [email protected] to report a problem site
Stuck? Don't be.
Live chat is open now. Average first reply under five minutes.
Frequently asked questions
Can't find what you're looking for? Our team answers on live chat around the clock.
ASK ON LIVE CHATIs support really 24/7?
Yes. Live chat and tickets are staffed every hour of every day, including public holidays. Phone call-backs are available for Business, Pro and Cloud customers during your local business hours.
Will you make the change for me, or just tell me how?
Either. If you'd rather not touch anything, say so and the engineer does it for you — adding email, pointing a domain, restoring a backup, fixing a plugin. We'll always tell you what we did.
My site has been hacked. What do I do?
Open a chat and say "hacked". Clean-up is free on every plan: we isolate the site, remove the malware, patch what let it in and restore from backup if needed, usually within a few hours.
Do you support things you didn't sell me?
We'll always help with anything on your hosting, domain or email. For third-party software like a specific WordPress plugin, we'll go as far as we can and tell you honestly when it's a question for the plugin's maker.
Can my developer contact you directly?
Yes. Add them as a team login (Pro and Cloud) or name them on your account, and they can open tickets and chats about your sites without having your password.